General FAQs For Erranders

What is Errander®?

Errander® is one stop for all your errands. Whether you need someone to pick up milk, to drop your parcel at the post office or to pick up your furniture, Errander has you covered.

Don’t have any errands to be done? No problem! Why not complete an errand nearby for a few extra bucks. There’s no better feeling than helping a neighbour out.

Welcome to the on-demand sharing economy of errands.

Is Errander® in my city?

Errander® is available across Australia.

How to be an Errander?

Download the Errander® App from the App Store and Signup.

For receiving payments, you will be required to provide your photo ID (driver’s license or passport), bank and payment details.

How much is the Errander® Service Fee and does the fee applies to cost of goods?

Errander® charges 10% service fee and this applies to errand fee only. Errand Completers are reimbursed 100% for the cost of goods.

Can I use Errander® on my iPhone?

Errander® supports all IOS devices for now.

An Android version is coming soon.

What do I need to start Errandering?

You will require an IOS device. You’ll be managing your Errands through our Errander® app, which is compatible with all iOS devices. You must have iOS 10.0 or later and a valid credit card.

Is there a registration fee?

No, there is no registration fee.

Is there a minimum age requirement for Errander®?

All Erranders must meet an age requirement in order to use Errander®. Please read through our Terms of Use.

What do I need to complete Errands?

To Complete Errands: You must have an account with an Australian financial institution. Further, you will be required to provide your photo ID (driver’s license or passport), bank and payment details.

Your personal information is securely stored and maintained in accordance with our Privacy Policy.

When do I get paid for completing an errand?

Your first payment will be processed with 7 days of completing your first errand. Payments thereafter, will be processed within 48 hours.

How To Post An Errand

Before Registration:

To use Errander® you’ll need to meet these requirements:

You will require an IOS device. You’ll be managing your Errands through the Errander® app, which is compatible with all iOS devices. You must have iOS 10.0 or later.

Have a valid credit card.

Must meet an age requirement in order to use Errander® . Please read through our Terms of Use.

After Download is complete:

Sign up as a new user or sign in with your Facebook account.

After you log in, allow Errander® to send you notification and alerts. This can be changed later in settings.

Allow Errander® to access your location. This can be changed later in settings.

Go to your profile and add your location so that errands can be broadcasted based on your location.

Before you post an Errand from our 9 categories, select ‘My Errands’ icon located at the bottom right of the screen. Select ‘Settings’ from top left of the screen. In settings click ‘Payment’ – ‘Payment Details’ and add your card details.

You are done!

Categories:

Errander® has 9 categories:

Errands: For any small/quick errands like clothes ironing, lawn mowing or getting Errand completer to get you coffee.

Pickup/Dropoff: If you want Errand Completer to drop you somewhere you need to be. It is similar to a thing called TAXI. You can also use this category to transport ‘Small Items’- ‘Large Items’ – or Furniture.

Deliveries: Do you have something that needs to be delivered? Maybe it’s furniture that’s too big for your car, or even a parcel that needs to go to the post office. No problem, use this category.

Lend/Borrow: You know all those times that you’ve needed something and you think if only I had that on me. Maybe it was a screwdriver to fix a wobbly leg or a text book or a charger. Well this is what this category comes in. Lend or borrow ANYTHING through here.

People: What is one skill that you’ve always wished you had? Do you wish you could cook, change a tyre, or maybe trim the hedges. Well now, instead of wishing YOU can do it, just get Errand Completer with that skillset to help you out! Think outside the box on this, there’s skills for everything!

Cleaning: Funnily enough, cleaning can be such a dirty word to people!  It definitely isn’t everyone’s favourite errand – but there are Errand Completers out there who enjoy it! Do you need help cleaning your place? Use this category to find the right person to do your dirty work!

Assembly: Sometimes assembling a piece of furniture can end in tears. It’s okay if it’s not your forte, that’s what this category is here for. Find an Errand Completer to help build that flatpack you took forever to find. And don’t worry if you don’t have any tools, we can get that sorted for you as well!

Food Runs: WHO’S HUNGRY…? Oops what a silly question, OF COURSE you’re hungry. Well never fear, Order your goods and then find an Errand Completer who will pick it up and deliver your order straight to your door.

Other: For all those other odd errands that don’t seem to fit into any other categories! Maybe you need a painting for a present, or a quick website created for your new business. Whatever odd errands you need, this is for you!

Post an Errand:

Hiring an Errand Completer only requires a valid credit card. You will not be charged until after the errand is complete. Based on your requirements you can book an Errand Completer using Errander® for immediate assistance or days in advance.

Errand Completers can make their own offers, and therefore these offers may vary.

Once you accept your Errand completer’s offer, you can chat with them via the chat function about your errand requirements. Please keep a check on your notifications and alerts to respond/action any chat messages and updates about your errand. The notifications icon is located on the top left corner of the ‘My Errands’ screen

How to hire an Errand Completer for an Immediate or a Future Date errand:

This article will highlight all the key features of an ‘Errand Form’ available from our 9 categories of Errander® app. Your errand may or may not have some of these features. Features are based on your selection and your Errand requirements.

From the home screen select the category that best suits your errand from one of the suggested titles.

Errand Title: Input a title for your errand. Eg: Pickup clothes from drycleaners. Please note the title is for Errand Completers to see.

Description: Input description of your errand here. We recommend including as much information about your errand as possible for the best results. Eg.Can somebody from a XYZ supermarket buy for me half a dozen eggs (free ranged), Milk 2 Litre (Skimmed), Mars chocolate bar (250 grams), Vogue fashion magazine etc.

Type of Pickup/Dropoff: Select whichever is most appropriate or relevant to your errand. You can select multiple types based on your errand.

Pickup Point: Type or select the location where you want the Errand Completer to go. Eg. Tony’s Drycleaners, 222 Collins Street, Melbourne Vic, Australia 3000. The address bar has an autocomplete address location feature. Alternatively base on your errand you can leave this field blank as well.

Dropoff Point: Type or select the location where you want the Errand Completer to go for dropoff. The address bar has an autocomplete address location feature.

Task can be completed remotely: Select this option if you do not want your Errand Completer to go to a particular location. Eg. You want your Errand Completer to make a website and do not require them to come to your home or work location.

Transport mode: Select whichever transport mode best suits your errand. You can select single transport mode, multiple transport modes or not applicable.

Date of Errand: To book an Errand Completer for a particular date, select the Date of Errand and then Select a Start Time and Finish Time.

Start Time: This is the Starting point for when you want the errand to begin. Eg. you want the Errand Completer to collect your dry-cleaning not before 4:00 pm on a particular date.

Finish Time: This is the ending point for when you want the errand to be completed by. Eg. you want the Errand Completer to bring you groceries from the supermarket to your place no later than 7:00 pm on a particular date.

Immediate: Use this option when you want something done immediately.

Immediate errands have a 2 hours life span after which they will no longer be available for Errand Completers to see or accept.

Errand Fee:  Input the amount you are offering to pay for an Errand Completer to complete your errand. You can input any amount.

Approximate Cost of Goods: If you want your Errand Completer to buy something for the completion of your errand and you do not know that exact amount of the product then you can either leave this field blank or you can put an approximate amount. Your Errand Completer can modify this later during the errand run. The modification will only take effect after you approve it.

To Finalize posting press ‘Post Errand’. You will not be charged until your errand has been completed.

After Posting An Errand:

After your errand is posted, you will see Errand Completers with their offers. You will see recommendations for Errand Completers, including their reviews. Select the Errand Completer’s image to learn more about them and determine if they’re a good match for your errand.

Select an Errand Completer that you are most comfortable with and accept their offer. You can now chat with your Errand Completer and able to enter more information about your errand.

You will be notified when your errand begins. You can also see your Errand Completers location on the GPS locater.

If your errand includes cost of goods, the Errand Completer will modify the cost of good(s) if required and you will be alerted of the changes to approve. Please remind your Errand Completer to bring you a receipt/tax invoice for the purchases.

When your errand is completed, you will be notified to confirm that you errand has come to an end. After the confirmation the funds will be withdrawn from you account. Please remember to rate your Errand Completer and leave a review for future Errand Posters to make a better decision when selecting and Errand Completer for their errands. You will also be rated and reviewed by your Errand Completer as well.

General FAQs for Errand Posters

Can I edit my errand once it is posted?

After you have posted an errand it can be modified multiply times as long as it has not been accepted and or is already in process of completion. To modify your errand click ‘Posted’ from ‘My Errands’ then ‘modify errand’. The ‘Modify Errand’ icon is located at the top right corner of your screen. After required modification is completed to finalizing the changes use the Save button at the bottom of your screen. You can also delete your errand and start again.

How to contact my Errander?

You can use the chat feature within the Errander® app only once you have accepted their offer.

Is there a registration fee?

No, there is no registration fee.

How do I pay my Errander?

We will debit your preferred registered card details saved on the app after your errand is completed.

How do I reimburse my Errander for cost of goods?

We will debit funds from your registered card and reimburse your Errand Completer in full after your errand is completed.

The Errander submitted incorrect cost of goods?

You can let your Errand Completer know to modify cost of goods again through our chat feature. Cost of goods can be modified multiply times and the funds are not taken from your card unless you approve of them.

What happens if the Errander is late?

You can locate and chat with your Errand Completer using the our live tracker and chat functions in Errander®. We are constantly reviewing Errander® to create a safe, comfortable and convenient user experience and we take your feedback very seriously.

What about ratings & reviews?

Errander® has a rating and review section after an errand is completed. This system enables future Errand Poster to make a better decision when selecting an Errand Completer. You as an Errand Poster will also be rated and reviewed by your Errand Completer too. We at Errander® use this information to improve user experience making Errander® a safe, comfortable and convenient community. We take feedback very seriously.

Can I get multiple Erranders for different errands?

Yes.